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Check out our informative knowledge base. It has several articles that address commonly asked questions and issues, including useful tutorials and guidesto some of our most popular features: Alireta Knowledgebase.

Ticket Support

When to use ticket support:
If you feel your issue is more complicated and more technical than an average question, we suggest that you email our support team at support[@]alireta.com. You can also submit a Support Ticket from your Client Area.

Immediately after you email our support team, you will receive an email confirming we have received your email and that the issue has been placed in our 24/7 support queue. If you do not receive this email, we did not receive your support ticket.

Our best administrators work in our ticket system all the time. It is the best place to go to get your complicated issues resolved in a timely manner.

We do have suggestions for using our ticket system, though:

Only submit one ticket per issue. If you submit multiple tickets for the same issue, it actually slows down the support process.

Always be sure to include your domain name, username, and as much detail as possible. If a login or URL is needed to duplicate the problem, please include that as well. The more detail you provide to our administrators, the faster they can resolve your issue.

Phone Support

When to use phone support:
Our phone support representatives can address most of your basic issues and concerns regarding sales, billing and basic technical questions. The most complicated issues will require a Support Ticket to be submitted.

For Phone Support, call: 0808 439 1076, 0702 882 8791 (Monday - Friday: 09:30 am till 4:00 pm)

Account Management

To do things like reset your Cpanel password; view and respond to existing tickets; access all admin mails from Alireta; access invoices; access the status of hosting accounts: Login to your Client Area

Sales, Enquiries, Updates

Sales & Enquiries: Submit Enquiry (24-hour service)

Live Updates: Twitter (please bookmark this)

Abuse: Send email to: abuse AT alireta DOT com

Alireta Nigeria Limited is a leading provider of shared, reseller, and dedicated web hosting in Nigeria. Hundreds of Nigerian websites trust Alireta for their web hosting needs and Alireta's clients include some of the highest profile/traffic Nigerian websites.